Shipping & returns
ITALY: ALWAYS FREE
EUROPE & UK: FREE FOR ORDERS OVER 200 EUR
SWITZERLAND: FREE FOR ORDERS OVER 250 EUR
USA / CANADA : FREE FOR ORDERS OVER 350 EUR
REST OF THE WORLD: FREE FOR ORDERS OVER 400 EUR
All online orders are sent next business day, Monday – Friday, and shipped via courier with our partners UPS or DHL.
*** Summer holidays may affect delivery times for orders placed between August 06th-18th.
Always free (1-3 business days)
EUROPE & UK
12 EUR (2-4 business days)
16 EUR (2-5 business days)
24 EUR (2-6 business days)
HONG KONG / CHINA
32 EUR (3-6 business days)
JAPAN / KOREA / SINGAPORE / AUSTRALIA
38 EUR (4-7 business days)
30 EUR (3-5 business days)
REST OF THE WORLD
40 EUR (4-8 business days)
Returns / Exchange
We are sure you will love our design and quality, but if for any reason you want to return your product, you can do it and receive a full refund.
You have 14 days from the day you received the product to return any unused items. You can also exchange an item to a different size or color. Just email us to firstname.lastname@example.org to arrange it. If the item is sold out, you will receive a full refund.
The returned items must be unused, unwashed, with original packaging and hang tags.
RETURNS WITHIN THE EU ARE COMPLIMENTARY WITHIN 14 WORKING DAYS FROM THE DATE OF COLLECTION OF THE PACKAGE.
Outside of the EU, the customer is obliged to pay for the shipping fees, which can vary.
Please contact Customer Service at email@example.com with the reference of your order as well as the item you would like to return.
1. You will receive a UPS/DHL prepaid return label by email.
2. You must place the prepaid return label on the package and drop it off at the UPS/DHL pickup point depending on the carrier.
Please note that Personalised items can not be exchanged nor returned, as they are Made to Order.